Frequently Asked Questions (FAQs)

Welcome to ArmyNavyAir.com Support! Below you’ll find answers to some of the most common questions. Our mission is to serve you with trust, transparency, and top-tier support.

 
PURCHASE & ORDERING

1. Can civilians buy from your store?
Absolutely! Our products are open for purchase to everyone, not just defense personnel. We only restrict items that are classified or regulated.

2. Are all items available for immediate shipping?
Most items are ready-to-ship. However, a few custom or made-to-order products may take longer to process.

3. Can I request a product not listed on the website?
Yes. Reach out via WhatsApp or our contact form — we’ll do our best to procure it for you.

 
EXCHANGE & RETURN

1. What is your exchange policy?
Exchange is available within 7 days of delivery for unused items. Customers must bear return shipping.

2. Can I cancel my order?
Orders once processed or dispatched cannot be cancelled. Kindly confirm before placing orders.

3. Do you provide refunds?
Refunds are processed in 30 days to the original payment mode (Card/Net Banking) if eligible.

 
PAYMENT METHODS

Online Options:

• Credit/Debit Cards
• Net Banking
• NEFT / Bank Transfer

Offline Options:

• Demand Draft (DD to All India Military Stores, Bangalore)
• EMO (Electronic Money Order via India Post)
• COD (Cash on Delivery) – Available to select PIN codes

Note: We do not accept cheques or direct cash deposits.

Bank Transfer Details:

Account Name: All India Military Stores
Bank: Canara Bank, MS Building, Bangalore – 560001
Account No: 06921400000037
IFSC: CNRB0010692
MICR: 560015370 | BSR: 02402XX | AD Code: 8400009

Email transaction proof to: armynavyairindia@gmail.com

 
SHIPPING & TRACKING

1. Do you ship pan India and globally?
Yes, via FedEx, Aramex, Delhivery, EMS Speed Post & India Post Air Mail.

2. Estimated Delivery Timelines:

• Metro Cities: 24–48 Hours
• Other Cities: 2–10 Days
• EMS Speed Post: 3–7 Days

3. How do I track my parcel?
Use your tracking number at the respective courier websites:

• FedEx
• Aramex
• Delhivery
• EMS India Post

4. Shipment delayed?
Contact us with your Order ID and Tracking Number. We’ll follow up promptly.

 
STORE INFO & SUPPORT

Store Timings: Monday to Saturday: 11:00 AM – 6:00 PM

Visit Us:

All India Military Stores
149, Chandni Chowk Road, Shivajinagar, Bengaluru – 560051, Karnataka, India
Phone: +91 74113 32284
Email: cs@armynavyair.com

WhatsApp Support: Reach us instantly at: [Click to Chat]
Find Us on Google Maps: All India Military Stores

INTERNATIONAL SHIPPING

We deliver worldwide to countries covered by India Post, Air India & Alliance Air networks. Major regions include:

• North America: USA, Canada
• Europe: UK, Germany, France
• Oceania: Australia, New Zealand
• Asia: Singapore, Japan, UAE
• And many more...

Trackable services via EMS, FedEx, and Aramex ensure safe delivery.

 
ACCOUNT & SECURITY

Password Requirements:
Must be 8–15 characters long, include 1 uppercase letter, 1 number, and 1 special character (@).

Is my data secure?
Yes. We use industry-standard encryption and secure payment gateways.

 
GST & INVOICES

Do I receive a tax invoice?
Yes. All shipments come with GST-compliant invoices.

Can I claim input tax credit?
Yes, if you're a GST-registered buyer.

 
For any other questions, feel free to reach us via email, WhatsApp, or our Contact Us page. We're here to help!